‘We Need Panic Buttons’: Some Walmart Employees Begin Wearing Body Cameras
Walmart has started a pilot program that they hope will deter situations with aggravated customers from escalating.
Pairing live support with accurate AI outputs
A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
You Could Be Wasting Thousands of Dollars on This One Marketing Mistake — Here’s How to Avoid It
Do you dive right into marketing tactics before coming up with a clear strategy? Don’t put the cart before the horse — here’s how to build a solid foundation for effective and focused marketing.
A woman in the US is the third person to receive a gene-edited pig kidney
Towana Looney, a 53-year-old woman from Alabama, has become the third living person to receive a kidney transplant from a gene-edited pig. Looney, who donated one of her kidneys to her mother back in 1999, developed kidney failure several years later following a pregnancy complication that caused high blood pressure. She started dialysis treatment in…
Upgrade Your Job Search, Side Gig, or Small Business With This Money-Saving Tool
From resumes to portfolios and contracts, this PDF tool does it all.
The Download: 2024’s biggest technology flops, and AI’s search for energy
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. The 8 worst technology failures of 2024 They say you learn more from failure than success. If so, this is the story for you: MIT Technology Review’s annual roll call of the biggest…
Taco Bell Is Launching Chicken Nuggets — Here’s When and Where to Get Yours
The fast-food giant is putting its own spin on chicken nuggets for the first time.
The 8 worst technology failures of 2024
They say you learn more from failure than success. If so, this is the story for you: MIT Technology Review’s annual roll call of the biggest flops, flimflams, and fiascos in all domains of technology. Some of the foul-ups were funny, like the “woke” AI which got Google in trouble after it drew Black Nazis.…
AI’s search for more energy is growing more urgent
This story originally appeared in The Algorithm, our weekly newsletter on AI. To get stories like this in your inbox first, sign up here. If you drove by one of the 2,990 data centers in the United States, you’d probably think little more than “Huh, that’s a boring-looking building.” You might not even notice it…
Why Most Entrepreneurs Fail at Turning Goals Into Action (And How You Can Succeed in 2025)
2025 is all about the businesses that are ready to shake things up. Whether you’re diving into AI or building stronger connections with your teams and customers, the future is bright for those who embrace change. This year is bursting with opportunities, but remember, success isn’t going to just come to your lap.
These Predatory Marketing Tactics Could Be Your Company’s Biggest Threat
In a world where good technology quickly enables bad deeds, monitoring your brand identity and SEO safety needs to be as common as monitoring traffic, leads and conversions from your marketing programs.