A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
This collaboration introduces soundscapes on Hatch devices that feature gentle “fried chicken rain sounds” meant to evoke the soothing sound of fried chicken sizzling in oil.
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Palmer Luckey on the Pentagon’s future of mixed reality Palmer Luckey has, in some ways, come full circle. His first experience with virtual-reality headsets was as a teenage lab technician at a defense…
Palmer Luckey has, in some ways, come full circle. His first experience with virtual-reality headsets was as a teenage lab technician at a defense research center in Southern California, studying their potential to curb PTSD symptoms in veterans. He then built Oculus, sold it to Facebook for $2 billion, left Facebook after a highly public…
The US has a major problem with education inequality. Children from low-income families are less likely to receive high-quality education, partly because poorer districts struggle to retain experienced teachers. Artificial intelligence could help, by improving the one-on-one tutoring sometimes used to supplement class instruction in these schools. With help from an AI tool, tutors could…