December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

AI will add to the e-waste problem. Here’s what we can do about it.

October 28, 2024
Generative AI could account for up to 5 million metric tons of e-waste by 2030, according to a new study. That’s a relatively small fraction of the current global total of over 60 million metric tons of e-waste each year. However, it’s still a significant part of a growing problem, experts warn.  E-waste is the…

The Download: an interview with Palmer Luckey, and AI-assisted math tutors

October 28, 2024
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Palmer Luckey on the Pentagon’s future of mixed reality Palmer Luckey has, in some ways, come full circle.  His first experience with virtual-reality headsets was as a teenage lab technician at a defense…