2024 Could Be the Year that Makes or Breaks a Lot of Small Businesses, According to a New Report
About a third of small business owners indicated on a Slack survey that they aren’t sure if their businesses will survive the year.
Pairing live support with accurate AI outputs
A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
This is the Real Secret to Success — How to Lead Even When You Are Losing
Everybody likes to win. Nobody likes to lose. But what teaches you more? As in, which experience does more for us—personally and also professionally speaking?
NodeShift wants to challenge the hyperscalers with its decentralized cloud
When the large cloud providers have excess compute capacity, they tend to discount it through programs like AWS’s and Azure’s spot instances. Any time a server idles, it isn’t making the company money, after all. NodeShift aims to take this concept and expand it well beyond the big clouds — and with stronger guarantees — […]
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Waymo’s application to expand California robotaxi operations paused by regulators
Waymo’s application to expand its robotaxi service in Los Angeles and San Mateo counties has been suspended for 120 days by the California Public Utilities Commission’s Consumer Protection and Enforcement Division. The decision doesn’t change Waymo’s ability to commercially operate in San Francisco or in limited areas within Los Angeles. It does put an abrupt […]
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Empowerly secures $15M for its college counseling services
Empowerly, an edtech startup that specializes in college counseling and career guidance services, raised $15 million in a recent funding round led by Conductive Ventures, the company announced today. The new capital will go toward growing its services, building out its AI-powered products and developing its first mobile app, which is set to launch in […]
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Researchers warn high-risk ConnectWise flaw under attack is ’embarrassingly easy’ to exploit
Security experts are warning that a high-risk vulnerability in a widely used remote access tool is “trivial and embarrassingly easy” to exploit, as the software’s developer confirms malicious hackers are actively exploiting the flaw. The maximum severity-rated vulnerability affects ConnectWise ScreenConnect (formerly ConnectWise Control), a popular remote access software that allows managed IT providers and […]
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Hivemapper reveals new Bee dashcam as its latest weapon against Google’s map dominance
Mapping startup Hivemapper will launch a new dashcam later this year that its co-founder believes will speed up efforts to claw market share away from Google. The new Hivemapper Bee camera, revealed Wednesday, is part of the company’s years-long push to decentralize mapping and make map data more affordable and accessible. Hivemapper also hopes the […]
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The Ultimate AI ChatGPT and Python Programming Bundle Is $30 This Week Only
Expand your knowledge and bring more work in-house to improve your business.
How to Make PR Campaigns Customer-Focused Instead of Company-Focused
The 21st century has seen a shift away from the company that’s “selling” and toward the consumer that’s “buying.” Business practices, like PR campaigns, have had to transition in kind to stay relevant in the current culture and to resonate with the public.
Red Lobster Killed ‘Endless Shrimp’ After Losing $11 Million on the Offer in One Quarter — Now It’s Hauling Out Another All-You-Can-Eat Deal
The restaurant chain reported a record $12.5 million operating loss in the fourth quarter of 2023.