December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

The 8 worst technology failures of 2024

December 17, 2024
They say you learn more from failure than success. If so, this is the story for you: MIT Technology Review’s annual roll call of the biggest flops, flimflams, and fiascos in all domains of technology. Some of the foul-ups were funny, like the “woke” AI which got Google in trouble after it drew Black Nazis.…

AI’s search for more energy is growing more urgent

December 17, 2024
This story originally appeared in The Algorithm, our weekly newsletter on AI. To get stories like this in your inbox first, sign up here. If you drove by one of the 2,990 data centers in the United States, you’d probably think little more than “Huh, that’s a boring-looking building.” You might not even notice it…