December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Investing in AI to build next-generation infrastructure

October 21, 2024
The demand for new and improved infrastructure across the world is not being met. The Asian Development Bank has estimated that in Asia alone, roughly $1.7 trillion needs to be invested annually through to 2030 just to sustain economic growth and offset the effects of climate change. Globally, that figure has been put at $15…

These companies are creating food out of thin air

October 21, 2024
Dried cells—it’s what’s for dinner. At least that’s what a new crop of biotech startups, armed with carbon-guzzling bacteria and plenty of capital, are hoping to convince us. Their claims sound too good to be true: They say they can make food out of thin air. But that’s exactly how certain soil-dwelling bacteria work. In…