The Metric You’re Using to Measure Customer Experience Is Costing You Revenue
Measuring customer experience as a cost center instead of a growth function is costing you more revenue than you think.
OpenAI called the Hugging Face attack unprecedented. But we’ve been here before.
This story originally appeared in The Algorithm, our weekly newsletter on AI. To get stories like this in your inbox first, sign up here. Reading OpenAI’s account last week of how some of its models broke their containment and hacked into the computer systems of Hugging Face, another AI company, was the first time I got…
July 2026
US government says Iran-linked hackers are disrupting American water and energy providers
An updated government advisory warns that Iranian hackers are exploiting systems used by water and energy providers.
Supercooled kidneys have been transplanted into pigs in a “landmark achievement”
When it comes to organ donation, time is everything. As soon as an organ has been carefully removed from a donor’s body, it starts to deteriorate. Surgeons have a matter of hours to get it into a recipient. Leave it too long and the organ will become unusable. In most cases, organs will be kept…
The Leaders Who Engaged With AI Early Are No Longer Learning the Basics. Here Is How to Catch Up — and Get Ahead.
The gap is not technical — it is experiential, built through reps of educating imperfect systems on how your business actually works, and it compounds every week you wait.
What Every Founder Gets Wrong About Scaling — And the 4 Principles That Fix It
Growth exposes every weakness in how you operate — here are the four principles I return to whenever the business starts to feel out of control.
Runway launches AI model router as generative media gets crowded
Runway no longer wants to be just another AI model company. It wants to become the infrastructure layer for generative media. On Thursday, the startup launched Runway Media Router through Runway Dev, its developer platform, released earlier this month, that provides API access to a growing roster of third-party image, video and audio models alongside […]
Your Message Was Clear, So Why Isn’t Your Team Acting on It? Here’s What’s Really Getting in the Way.
Your team didn’t ignore the message — the system made something else safer.
Website Traffic Is Down. Here’s Why Your CEO Might Be Worrying About the Wrong Number
Marketing may be influencing more decisions than ever before, while many of the tools we have traditionally used to measure that influence are becoming less reliable. The way people make decisions has changed. How we measure the influence of marketing needs to change with it.
Here’s Robert Irvine’s Two-Word Answer for When Someone Tells Him Something Can’t Be Done
Celebrity chef and philanthropist Robert Irvine shares his problem-solving mindset and the mission behind his new tour with O.A.R.
OpenAI makes ChatGPT Health available to all U.S. users
Users can also integrate their personal data from services like Apple Health, Function, and MyFitnessPal.