This article is from Making AI Work, MIT Technology Review’s limited-run newsletter examining how to apply LLMs across industries. To receive it in your inbox, sign up here. Chatbots took many schools by surprise upon their release a few years ago. Suddenly, students carried an app in their phones that could magically answer almost any…
To drive growth, companies should transform customer support from reactive to predictive and proactive. Using foresight, ethical data and strategic alignment can turn customer experience into a key competitive advantage.
What if we could permanently remove the toxic “forever chemicals” contaminating our water? That’s the driving force behind Michigan-based startup Enspired Solutions, founded by environmental toxicologist Denise Kay and chemical engineer Meng Wang. The duo left corporate consulting in the rearview mirror to take on one of the most pervasive environmental challenges: PFAS. “PFAS is…
As Silicon Valley’s dominance faces new pressure, these tech hubs are redefining the global innovation landscape — driven by talent, government support and growing investor interest.
Experts applauded the proposed change, which would require ransomware victims to notify authorities when paying a hacker’s ransom, arguing that this information can help catch cybercriminals and stop their activities.