How Growing Companies Lose Coherence — and What It Costs Them Over Time
As companies scale, experience coherence erodes across teams and channels. Four anchors keep the customer experience recognizable over time.
The Download: failed social media bans, and extending pets’ lives
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Kids are outsmarting social media bans. That’s not a problem we need to solve. —Michal Luria, Aliya Bhatia, and Danah Boyd Social media bans are stacking up. In July, France joined…
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Linkdaze’s smart calendar is built to run a household, not just track a schedule
Linkdaze’s smart digital calendar stands out for not putting its features behind a paywall, including an AI meal planner tool.
Customer Service Is Declining. It’s Time to Take a Closer Look at What’s Happening Inside Your Business.
What’s causing the decline in customer service levels, and what can you do to address it in your business?
Do You Live in One of These 15 States? Your Retirement Benefits Could Be Slashed by Over $500 a Month.
A recent update from the Social Security Administration paints a grim picture.
Grok keeps sending gibberish responses to users
Affected users told TechCrunch say they were using Grok Lite, and noticed the issues as early as Wednesday morning.
The investor’s guide to TechCrunch Disrupt 2026: Everything you need to know
Year after year, investors who’ve explored the Expo Halls, met founders, and learned from peers have proven why you need to be on the ground at Disrupt this year.
A third of webpages published since ChatGPT’s launch show signs of AI authorship, study finds
ChatGPT and other AI models are now authoring and editing much of the new web.
Early Cerebras investor Adit Singh joins Mayfield as infrastructure partner
At Mayfield, Singh will focus on semiconductor, cybersecurity, and physical AI investments.
Your Business Doesn’t Need More Software — It Needs Software That Adapts. Here’s How AI Is Making That Possible.
SaaS solved one problem and created another. Here’s how AI can help solve it.
Your Website Is Your Most Underrated Growth Asset in the AI Era. Here’s Why.
From UX and mobile performance to personalization and AI-driven discovery, the businesses that win will be those that treat their websites as 24/7 sales and growth engines.