Your Customers Want to Text You — Why Text Messaging is the New Customer Service Channel Customers Love The Most
There is vast promise and power in this simple, often overlooked way of communicating back and forth with your customers.
MIT Technology Review is a 2026 ASME finalist in reporting
The American Society of Magazine Editors has named MIT Technology Review as a finalist for a 2026 National Magazine Award in the reporting category. The shortlisted story—“We did the math on AI’s energy footprint. Here’s the story you haven’t heard”—is part of the publication’s Power Hungry package on AI’s energy burden. AI is often described…
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Burnt Sienna Bouquet Anyone? A Beloved Crayon-Maker Is Getting Into the Flower Business.
Crayola just launched an online flower shop.
The Largest Car Rental Company in the U.S. Asked Some Seemingly Innocuous Interview Questions. Now It’s Being Sued for Discriminating Against Millennials and Gen X.
An Equal Employment Opportunity Commission (EEOC) lawsuit was filed in Fort Lauderdale federal court.
Refresh Your Work Routine This Fall
The fall season is a time of transition. The leaves turn colors in autumn, the weather gets cooler, and the days become shorter. In the workplace, it is a time…
Introducing the 2023 Startup Battlefield Top 20 onstage at TechCrunch Disrupt
I’m thrilled to announce the Startup Battlefield 20 companies, pitching TechCrunch Disrupt 2023. After last year’s big hit, TechCrunch editorial hand-selected 200 startups, out of thousands of applicants, to comprise the Startup Battlefield 200. This year, TechCrunch saw the highest number of applications across the largest spread of countries and industries. Of the 200, these […]
6 surveys that will get you prepped for Disrupt
Just in case you’re wondering what’s happening in the sectors our team’s going to talk about at Disrupt, we’ve put together a handy primer of surveys.
Google wants to map more of the world’s roads with expansion of ‘Road Mapper’ volunteer community
Google announced today that it is opening access to more contributors to participate in Road Mapper, a tool where you can add missing roads to Google Maps in areas of the world that need it most. The company also noted in today’s blog post that its contributors have mapped over 1.5 million kilometers of roads, […]
News aggregator app SmartNews’ latest feature aims to tackle doomscrolling
News aggregator SmartNews is today launching a new feature that it hopes will help to combat the anxiety associated with regularly consuming negative news — something often referred to as “doomscrolling.” Instead of encouraging impulsive scrolling through its headlines, the app’s new feature called SmartTake claims to offer a selection of uplifting stories, editor’s picks, […]
New SambaNova chip designed to handle 5 trillion parameter model
Ever since OpenAI released ChatGPT at the end of last year, terms like generative AI and large language models have been on everyone’s lips. But when you dig beneath the hype, large language models generally require a lot of expensive GPU chips to run. SambaNova is introducing a chip today that it purports will reduce […]
We Have an Empathy Crisis on Our Hands. Here’s How to Combat the Rising Trend of Poor Customer Service.
Ever wonder why exceptional customer service is becoming an endangered species? Here’s how you can make your business stand out in a sea of mediocrity simply by upping your customer service game.