Frameworks like Lean Six Sigma and business process management (BPM) first gained traction because they promised clarity in the chaos—a structured way to bring order to messy, sprawling operations. Lean Six Sigma emphasized statistical rigor and quality control; BPM created end-to-end maps of how work should flow across departments. Both offered a repeatable way to…
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. The gig workers who are training humanoid robots at home When Zeus, a medical student in Nigeria, returns to his apartment from a long day at the hospital, he straps his…
When Zeus, a medical student living in a hilltop city in central Nigeria, returns to his studio apartment from a long day at the hospital, he turns on his ring light, straps his iPhone to his forehead, and starts recording himself. He raises his hands in front of him like a sleepwalker and puts a…