Your AI-Powered Customer Service Is Putting Brand Trust on the Line. Here’s How to Optimize It.
As companies rush to deploy AI chatbots for cost savings, a hidden erosion of brand trust is underway.
What Europe’s heat wave means for the power grid
It’s been hard to look away from headlines about the European heat wave this week. Temperatures are breaking records across the continent, and the weather is threatening lives, shutting down schools, and in one particularly ironic case, forcing the cancellation of a London Climate Action Week event about extreme heat. As the summer ramps up…
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I’ve Worked With Nearly 100 Franchise Owners. Here’s What the Most Successful Ones Almost Always Have in Common.
Successful franchise owners don’t start from scratch — they build these four strengths first.
McKinsey Consultants Are Letting New Technology Take Over an Essential Part of Their Work
McKinsey staff are known for their dependence on PowerPoint — but times are changing.
It’s June. Are You the CEO Your Company Needs to Scale?
The best leaders scale decision-making through systems, data, delegation and sustainable leadership.
The AI Governance Mistake Many Companies Don’t Realize They’re Making
Companies that treat AI governance as a compliance checkbox rather than a continuous operational discipline are quietly accumulating risks their boards don’t yet know exist.
I Run a Public Company and Partner With Household Names. Here’s What CEOs Get Wrong.
Most CEOs pursue brand partnerships before they’re ready for them. Here’s what I learned building collaborations with Reebok, Eddie Bauer and Nautica while running a publicly traded company.
AI Is Changing What Companies Need from Leaders — Here’s What Matters Most Now
AI is taking tasks off your plate — what it’s putting in their place is harder to manage.
When You Put People First, Performance Follows. Here’s What I Wish More Leaders Understood.
In a world obsessed with metrics and scale, the leaders who last are the ones who never forgot that people come first.
It’s June. Are You the CEO Your Company Needs to Scale?
The best leaders scale decision-making through systems, data, delegation and sustainable leadership.
The AI Governance Mistake Many Companies Don’t Realize They’re Making
Companies that treat AI governance as a compliance checkbox rather than a continuous operational discipline are quietly accumulating risks their boards don’t yet know exist.