This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Support networks aim to help kids through the polycrisis Sometime in the late 2000s, six-year-old Pim Sullivan-Tailyour was sitting in the back of a car in Thailand when she saw a…
From post-purchase flows to community digests, here’s how to build an email lifecycle that keeps subscription health customers engaged long after they buy.
From post-purchase flows to community digests, here’s how to build an email lifecycle that keeps subscription health customers engaged long after they buy.
Meta and YouTube must pay $3 million in compensatory damages after a jury ruled their addictive app features caused mental health harm to a young user.
Why trust and emotional connection, not speed or automation, drive lasting loyalty — and how you can use humans and technology together to keep customers coming back.