What Every CEO Should Do When a Customer Claims Your Business Caused Harm
When a serious complaint hits your business, the difference between chaos and control comes down to how prepared your team is in that first moment.
The Download: failed social media bans, and extending pets’ lives
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Kids are outsmarting social media bans. That’s not a problem we need to solve. —Michal Luria, Aliya Bhatia, and Danah Boyd Social media bans are stacking up. In July, France joined…
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How Welcoming Disagreement Can Make You a Stronger, More In-Control Leader
Knowing your lane leads to more of the good kind of control, not less.
Here’s One Operational Upgrade I’d Put In Place to Protect Franchises from Peak-Hour Chaos
When scaling exposes friction, unreliable connectivity is often one of the hidden forces quietly getting in the way.
AI Is Making Leaders Question Their Worth. Here’s the Psychological Shift They Must Make.
As AI accelerates, the real competitive advantage may belong to those who can separate identity from output and lead without defensiveness.
Why 97% of Traders Lose Money — and How AI Is Quietly Flipping the Odds
Most traders lose money — not because they lack skill, but because the human brain is poorly designed for probabilistic decision-making. AI is beginning to shift that statistic.
Stanford Researchers Analyzed 391,562 AI Chatbot Messages. What They Found Is Disturbing.
A new study examined nearly 400,000 messages between users and AI chatbots, revealing many people fell into “delusional spirals.”
This AI Browser Assistant Helps Entrepreneurs Work Smarter Without Switching Tabs
This browser-based AI assistant brings ChatGPT, Claude, and Gemini into one tab for a one-time price.
K2 to launch its first high-powered satellite for space compute
K2’s Gravitas is an ambitious project that aims to demonstrate the tech needed to build data centers in space.
Tools for founders to navigate and move past conflict
Founders can create frameworks for working through conflict and change when the team is just two or three people, and if done correctly, it can scale with the company.
Anori, Alphabet’s new X spinout, is tackling one of the world’s most expensive bureaucratic nightmares
Anori aims to shrink down the pre-development process by getting all parties, including the city, on to a unified platform from the start so that compliance conflicts are surfaced in weeks instead of months or years.