Your First Impression Lives in the Details — Here’s How to See Your Business the Way Your Customers Do
The best businesses aren’t the flashy ones — they’re the ones where someone cared enough to think about the entire customer journey.
The Download: failed social media bans, and extending pets’ lives
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Kids are outsmarting social media bans. That’s not a problem we need to solve. —Michal Luria, Aliya Bhatia, and Danah Boyd Social media bans are stacking up. In July, France joined…
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The man who built Apple’s stores doesn’t buy Silicon Valley’s bet on AI shopping
Apple Store architect Ron Johnson says Apple’s secret sauce has always been its people.
Personalization Is Now an Ethical Decision, Not Just a Marketing One. Here’s Why.
As businesses gain unprecedented influence over consumer decisions, leaders must decide where optimization ends and ethical responsibility begins.
I’ve Built Websites for 25 Years. Here’s How I’d Make a Business Stand Out in an Internet Full of AI Slop.
AI has made professional websites nearly effortless to create, but entrepreneurs still need to build the audience, trust, follow-up and differentiation that actually drive growth.
I Help Clients Turn Idle Cash Into Cash-Flowing Assets. Here’s Why ‘Idle’ Is the Most Expensive Word in Investing.
Let’s break down what inflation and low interest rates are doing to idle money right now and why “safe” and “stagnant” are not the same thing.
OpenAI forms math advisory group as its AI resolves more than 100 open problems
The group won’t be given leeway to slow down or redirect OpenAI’s ongoing mathematical research.
Discover what’s next: 5 days left to save up to $200 on your TechCrunch Disrupt 2026 ticket
5 days left to save up to $200 on your TechCrunch Disrupt 2026 pass + 50% off a second one. Join 10,000+ founders, investors, and operators at San Francisco’s Moscone West, October 13-15. Grab your ticket savings before prices go up on September 25, 11:59 p.m. PT.
Meta’s Muse is outpacing ChatGPT’s early mobile launch
Meta’s new AI agent Muse has racked up more downloads and daily active users in the U.S. and Canada than ChatGPT did over the same period after its mobile debut, according to new estimates from Appfigures.
The Most Valuable Brand Experience Might Be the One Nobody Posts About. Here’s What That Looks Like.
As consumers crave more connection and less screen time, the smartest brands may stop fighting for more attention and start giving people something worth putting their phones down for.
Kairos Power gets up to $100M from Samsung group to build nuclear reactor for Google
Future Google supplier Kairos Power inked a deal with Samsung C&T to help build its first 50 megawatt nuclear power plant.