‘Please Hold’ is Officially Cancelled — How to Future-Proof Your Customer Service for Gen Z and Beyond
Customers are increasingly expecting better service. Younger generations are leading the way.
The UK’s generational tobacco ban might not work. I’m supporting it anyway.
As the parent of two little girls, I often think about how their childhood is different from mine. The seven-year-old is learning about AI at school. The five-year-old is given internet-based homework every week. And they are both absolutely repulsed by the idea of smoking. That was not the prevailing sentiment when I was young.…
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Stop Losing Millions Due to Bad Customer Service — 5 Ways to Retain Customers and Drive Growth
Stop the churn caused by bad customer service, which is endemic to many businesses. Here are five secrets for where to look for lapses and how to address them.
‘I’m Going to Help Him’: Jeff Bezos Says He’s ‘Very Optimistic’ About Donald Trump’s Second Term in Office — Here’s Why
Bezos wants to help Trump reduce regulations.
Shell Casings Allegedly Used in ‘Brazen, Targeted Attack’ of UnitedHealthcare CEO Had Words Written on Them, According to Authorities
Brian Thompson was fatally shot outside a hotel in Manhattan.
Work Faster With a MacBook Pro, Now $409.97
Limited supply that’s going fast.
These Married Co-Founders Started a Business With a Name ‘Nobody Could Pronounce’ — Then Bootstrapped It From Their Garage to 8-Figure Revenue
Co-founders Irene Chen and Matthew Grenby are well-versed in the art of the pivot.
‘A New Chapter’: Apple CEO Tim Cook Says This AI Is ‘Profound’ and ‘Will Reinvent’ the iPhone, iPad, and Mac
In a new interview, Cook said he’s a “Siri power user.”
‘Brazen, Targeted Attack’: UnitedHealthcare CEO Fatally Shot Outside Hotel in Manhattan
Brian Thompson was killed in what the NYPD says was a targeted attack.
Mark Zuckerberg Wants to ‘Play an Active Role’ Shaping Tech Policies in Donald Trump’s New Administration, According to a Meta Executive
Zuckerberg and Trump are reportedly taking tech ahead of the president-elect’s inauguration.