A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
When it comes to business, are you ruthless like a wolf or nurturing like water? Consider embracing the “way of water” to achieve more sustainable results.
Owning a company is no small feat, especially if it’s one you just purchased. Here’s how to make the transition easy for you, your employees and your clients.
It feels as though AI is moving a million miles a minute. Every week, it seems, there are product launches, fresh features and other innovations, and new concerns over ethics and privacy. It’s a lot to keep up with. Maybe you wish someone would just take a step back and explain some of the basics. …
Given the increasing prevalence of remote work, especially in light of the pandemic, this article delves into the various aspects of working from home, with a particular focus on emotional resilience. It draws from Dr. Emmy E. Werner’s pioneering research on resilience and aims to provide guidance to organizational leaders seeking to effectively engage with remote employees by prioritizing empathy and support.
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. The quest to protect farmworkers from extreme heat On July 21, 2024, temperatures soared in many parts of the world, breaking the record for the hottest day ever recorded on the planet. The…