Frameworks like Lean Six Sigma and business process management (BPM) first gained traction because they promised clarity in the chaos—a structured way to bring order to messy, sprawling operations. Lean Six Sigma emphasized statistical rigor and quality control; BPM created end-to-end maps of how work should flow across departments. Both offered a repeatable way to…
The agreement creates a model for drivers to be able to organize for increased pay, job protections, and other benefits. In exchange, California regulators say they’ll support legislation to reduce expensive insurance coverage mandates that ride-hailing companies have to pay.
The company’s lawyers blame the driver (who settled with the victims separately) for the crash, and the plaintiffs’ lawyers for “overwhelming” the jury with “irrelevant evidence.”