When pressure rises, kindness isn’t a weakness — it’s a leadership advantage that builds trust, strengthens accountability and helps teams navigate challenges together.
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Don’t be fooled by this summer of AI hype —Timnit Gebru, executive director of the Distributed AI Research Institute (DAIR), and Emily M. Bender, professor of linguistics at the University of…
A low customer acquisition cost can look like a marketing win. But refunds, support requests and customers who never return can quickly turn that win into an expensive mistake.
For small businesses, the FIFA World Cup 2026 was the ultimate stress test. The ones that passed are heading into the NFL Season with a smarter playbook.
It’s been a busy few months for AI hype. At the end of April, Anthropic claimed that its model Claude Mythos is better at finding software vulnerabilities than most security experts. Then we had the OpenAI–Hugging Face hacking incident, after which Anthropic (proudly) and Meta (reluctantly) disclosed similar incidents involving their models. This was followed…
When pressure rises, kindness isn’t a weakness — it’s a leadership advantage that builds trust, strengthens accountability and helps teams navigate challenges together.