December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

The Download: Geoffrey Hinton’s Nobel Prize, and multimodal AI

October 8, 2024
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Geoffrey Hinton, AI pioneer and figurehead of doomerism, wins Nobel Prize Geoffrey Hinton, a computer scientist whose pioneering work on deep learning in the 1980s and 90s underpins all of the most powerful…

Geoffrey Hinton just won the Nobel Prize in Physics for his work on machine learning

October 8, 2024
Geoffrey Hinton, a computer scientist whose pioneering work on deep learning in the 1980s and 90s underpins all of the most powerful AI models in the world today, has been awarded the 2024 Nobel Prize for Physics by the Royal Swedish Academy of Sciences. Speaking on the phone to the Academy minutes after the announcement,…

Why artificial intelligence and clean energy need each other

October 8, 2024
We are in the early stages of a geopolitical competition for the future of artificial intelligence. The winners will dominate the global economy in the 21st century. But what’s been too often left out of the conversation is that AI’s huge demand for concentrated and consistent amounts of power represents a chance to scale the…

Forget chat. AI that can hear, see and click is already here

October 8, 2024
This story originally appeared in The Algorithm, our weekly newsletter on AI. To get stories like this in your inbox first, sign up here. Chatting with an AI chatbot is so 2022. The latest hot AI toys take advantage of multimodal models, which can handle several things at the same time, such as images, audio, and…