December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

The Download: training robots with gen AI, and the state of climate tech

October 3, 2024
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. AI-generated images can teach robots how to act Generative AI models can produce images in response to prompts within seconds, and they’ve recently been used for everything from highlighting their own inherent bias…

These 15 companies are innovating in climate tech

October 3, 2024
This article is from The Spark, MIT Technology Review’s weekly climate newsletter. To receive it in your inbox every Wednesday, sign up here. It’s finally here! We’ve just unveiled our 2024 list of 15 Climate Tech Companies to Watch. This annual project is one the climate team at MIT Technology Review pours a lot of…

AI-generated images can teach robots how to act

October 3, 2024
Generative AI models can produce images in response to prompts within seconds, and they’ve recently been used for everything from highlighting their own inherent bias to preserving precious memories. Now, researchers from Stephen James’s Robot Learning Lab in London are using image-generating AI models for a new purpose: creating training data for robots. They’ve developed…