December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

The Download: 15 Climate Tech Companies to Watch

October 2, 2024
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Introducing: 15 Climate Tech Companies to Watch The urgency of addressing climate change has never been clearer. Emissions of planet-warming gases are at record highs, as are global temperatures.  All that extra heat…

Europa Clipper set to look for life-friendly conditions around Jupiter

October 2, 2024
NASA is poised to launch Europa Clipper, a $5.2 billion mission to Jupiter’s fourth-largest moon, as early as October 10. The spacecraft will blast off from Kennedy Space Center in Florida atop a SpaceX Falcon Heavy rocket. It will study Europa, a possible home for extraterrestrial life, through a series of flybys after reaching Jupiter…

How to Build a Legacy For Your Company You Can Be Proud Of

October 1, 2024
We all want to be proud of the personal and professional legacy we leave behind. The “obituary test” is a powerful tool for determining whether or not you and the organization you’ve put so much time, effort and energy into are aligned with your personal values in a way that will endure.

2024 Climate Tech Companies to Watch: First Solar and its advanced solar panels

October 1, 2024
First Solar is expanding production of its thin-film solar cells and opening new factories to meet a surge of demand. Meanwhile, it’s investing in perovskites—tiny crystalline materials that many view as a key solar technology of the future.  The world needs more electricity than ever, as the AI boom puts intense demand on data centers…