A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Why virologists are getting increasingly nervous about bird flu Bird flu has been spreading in dairy cows in the US—and the scale is likely to be far worse than it looks. In addition,…
This article is from The Spark, MIT Technology Review’s weekly climate newsletter. To receive it in your inbox every Wednesday, sign up here. In February 2024, a broken utility pole brought down power lines near the small town of Stinnett, Texas. In the following weeks, the fire reportedly sparked by that equipment grew to burn…
Bird flu has been spreading in dairy cows in the US—and the scale of the spread is likely to be far worse than it looks. In addition, 14 human cases have been reported in the US since March. Both are worrying developments, say virologists, who fear that the country’s meager response to the virus is…
AI-generated falsehoods and deepfakes seem to have had no effect on election results in the UK, France, and the European Parliament this year, according to new research. Since the beginning of the generative-AI boom, there has been widespread fear that AI tools could boost bad actors’ ability to spread fake content with the potential to…