A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
It’s difficult to escape the feeling that today’s AI technologies will radically change our work lives in the future. As an entrepreneur it feels like a dizzying array of considerations about AI, but here’s another you may not have considered: brand impact of AI adoption.
Success in business often comes from mastering the mundane, daily processes. Discover how “boring magic” — the unglamorous but essential elements — can drive long-term growth and stability for startups.
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. There are more than 120 AI bills in Congress right now More than 120 bills related to regulating artificial intelligence are currently floating around the US Congress. This flood of bills is indicative…