How Military Service Taught the CEO of Arc’teryx to Lead with Precision and Passion
Stuart Haselden, CEO of Canadian outdoor apparel and gear giant Arc’teryx, shares leadership tactics that inspire teamwork and success.
Pairing live support with accurate AI outputs
A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
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The Download: introducing: the 125th Anniversary issue
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Introducing: the 125th Anniversary issue With this issue, we wanted to celebrate our milestone as a publication without dwelling too much on our own past. Victory laps are for race cars, not magazines.…
From the publisher
The magazine you now hold in your hands is 125 years old. Not this actual issue, of course, but the publication itself, which launched in 1899. Few other titles can claim this kind of heritage—the Atlantic, Harper’s, Audubon (which is also turning 125 this year), National Geographic, and Popular Science among them. MIT Technology Review…
African farmers are using private satellite data to improve crop yields
Last year, as the harvest season drew closer, Olabokunde Tope came across an unpleasant surprise. While certain spots on his 70-hectare cassava farm in Ibadan, Nigeria, were thriving, a sizable parcel was pale and parched—the result of an early and unexpected halt in the rains. The cassava stems, starved of water, had withered to straw. …
The year is 2149 and …
The year is 2149 and people mostly live their lives “on rails.” That’s what they call it, “on rails,” which is to live according to the meticulous instructions of software. Software knows most things about you—what causes you anxiety, what raises your endorphin levels, everything you’ve ever searched for, everywhere you’ve been. Software sends messages…
Job title of the future: Weather maker
Much of the western United States relies on winter snowpack to supply its rivers and reservoirs through the summer months. But with warming temperatures, less and less snow is falling—a recent study showed a 23% decline in annual snowpack since 1955. By some estimates, runoff from snowmelt in the western US could decrease by a…
This startup is making coffee without coffee beans
DJ Tan, cofounder of the Singaporean startup Prefer Coffee, pops open a bottle of oat latte and pours some into my cup. The chilled drink feels wonderfully refreshing in Singapore’s heat—and it tastes just like coffee. And that’s impressive, because there isn’t a single ounce of coffee in it. It turns out that our beloved…
Will computers ever feel responsible?
“If a machine is to interact intelligently with people, it has to be endowed with an understanding of human life.” —Dreyfus and Dreyfus Bold technology predictions pave the road to humility. Even titans like Albert Einstein own a billboard or two along that humbling freeway. In a classic example, John von Neumann, who pioneered modern…
AI’s growth needs the right interface
If you took a walk in Hayes Valley, San Francisco’s epicenter of AI froth, and asked the first dude-bro you saw wearing a puffer vest about the future of the interface, he’d probably say something about the movie Her, about chatty virtual assistants that will help you do everything from organize your email to book…