A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Tony Gemignani, the mastermind behind Tony’s Pizza Napoletana, talks about managing multiple dining concepts while ensuring top-notch customer experiences.
As long as chatbots have been around, they have made things up. Such “hallucinations” are an inherent part of how AI models work. However, they’re a big problem for companies betting big on AI, like Google, because they make the responses it generates unreliable. Google is releasing a tool today to address the issue. Called…