December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

The Download: Ukraine’s drone defenses, and today’s climate heroes

September 12, 2024
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Meet the radio-obsessed civilian shaping Ukraine’s drone defense Drones have come to define the brutal conflict in Ukraine that has now dragged on for more than two and a half years. And most…

Meet the radio-obsessed civilian shaping Ukraine’s drone defense

September 12, 2024
Serhii “Flash” Beskrestnov hates going to the front line. The risks terrify him. “I’m really not happy to do it at all,” he says. But to perform his particular self-appointed role in the Russia-Ukraine war, he believes it’s critical to exchange the relative safety of his suburban home north of the capital for places where…

Meet 2024’s climate innovators under 35

September 12, 2024
This article is from The Spark, MIT Technology Review’s weekly climate newsletter. To receive it in your inbox every Wednesday, sign up here. One way to know where a field is going? Take a look at what the sharpest new innovators are working on. Good news for all of us: MIT Technology Review’s list of…