A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
While AI is accelerating cloud adoption, organizations’ reasons for migrating their systems and applications to the cloud remain relatively consistent: a desire to lower capital expenditures, increase agility in a fast-paced business environment, and improve availability of business-critical resources. Flexera’s 2024 State of the Cloud Report underscores organizations’ consistent desire to make the most of…