December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

How to fine-tune AI for prosperity

August 20, 2024
When Chad Syverson loads the US Bureau of Labor Statistics website these days looking for the latest data on productivity, he does so with a sense of optimism that he hasn’t felt in ages. The numbers for the last year or so have been generally strong for various financial and business reasons, rebounding from the…

Why you’re about to see a lot more drones in the sky

August 20, 2024
This story is from The Algorithm, our weekly newsletter on AI. To get it in your inbox first, sign up here. If you follow drone news closely—and you’re forgiven if you don’t—you may have noticed over the last few months that the Federal Aviation Administration (FAA) has been quite busy. For decades, the agency had been…