A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. How to fine-tune AI for prosperity Predictions abound on how the growing list of generative AI models will transform the way we work and organize our lives, providing instant advice on everything from…
When it comes to climate breakdown and the extinction crisis, the question I get most often is: How can we have hope? People ask me this in a range of contexts—in Q&A sessions, in emails, and on podcasts and radio shows, whether I’m doing outreach for my novels, like A Children’s Bible or Dinosaurs, or…