A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. What the future holds for those born today Happy birthday, baby. You have been born into an era of intelligent machines. They have watched over you almost since your conception. They let your…
Since the heyday of radio, records, cassette tapes, and MP3 players, the branding of sound has evolved from broad genres like rock and hip-hop to “paranormal dark cabaret afternoon” and “synth space,” and streaming has become the default. Radio DJs have been replaced by artificial intelligence, and the ritual of discovering something new is neatly…
MIT Technology Review’s What’s Next series looks across industries, trends, and technologies to give you a first look at the future. You can read the rest of them here. Drones have been a mainstay technology among militaries, hobbyists, and first responders alike for more than a decade, and in that time the range available has skyrocketed.…
A US agency pursuing moonshot health breakthroughs has hired a researcher advocating an extremely radical plan for defeating death. His idea? Replace your body parts. All of them. Even your brain. Jean Hébert, a new hire with the US Advanced Projects Agency for Health (ARPA-H), is expected to lead a major new initiative around “functional…
As an investor in both OpenAI and xAI, I continuously ask myself the ethical ramifications of this new technology, how intelligent it is and whether it is the best path forward for humanity.