December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

The US government is still spending big on climate

August 15, 2024
This article is from The Spark, MIT Technology Review’s weekly climate newsletter. To receive it in your inbox every Wednesday, sign up here. Friday marks two years since the US signed the landmark Inflation Reduction Act (IRA) into law. Now, I’m not usually one to track legislation birthdays. But this particular law is the exception,…

Happy birthday, baby! What the future holds for those born today

August 15, 2024
Happy birthday, baby. You have been born into an era of intelligent machines. They have watched over you almost since your conception. They let your parents listen in on your tiny heartbeat, track your gestation on an app, and post your sonogram on social media. Well before you were born, you were known to the…

DHS plans to collect biometric data from migrant children “down to the infant”

August 14, 2024
The US Department of Homeland Security (DHS) plans to collect and analyze photos of the faces of migrant children at the border in a bid to improve facial recognition technology, MIT Technology Review can reveal. This includes children “down to the infant,” according to John Boyd, assistant director of the department’s Office of Biometric Identity…

4 Ways to Turn Your Finances into a Superpower

August 14, 2024
It’s time to get your finances in order and actively working for you. Here are four ways expert FinOps partners can activate your business’ potential and propel you toward explosive growth.