A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. A new public database lists all the ways AI could go wrong What’s new: Adopting AI can be fraught with danger. Systems could be biased, or parrot falsehoods, or even become addictive. And…
Adopting AI can be fraught with danger. Systems could be biased, or parrot falsehoods, or even become addictive. And that’s before you consider the possibility AI could be used to create new biological or chemical weapons, or even one day somehow spin out of our control. To manage these potential risks, we first need to…
AI’s speed, accuracy and cost-effectiveness are fundamentally reshaping financial workflows, but how can you ensure that it adheres both to your business’s ethical principles and to best data security and integrity standards?