A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Here’s how discovering and effectively communicating your company’s purpose can transform its performance, customer relationships and overall success in the marketplace.
Jordan Nathan, founder of the non-toxic kitchenware brand Caraway, shares strategies for product development and marketing that deliver incredible growth.
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