If You’re Not Using Chatbots, You’re Letting Customers Down. Here’s Why.
Discover how chatbots can broaden your company’s reach and increase efficiency in customer service.
The Leadership Skill That Takes Breakthrough Technology Further
Great innovation doesn’t happen in isolation. The right partnerships can take breakthrough technology further and help shape what comes next for an entire industry.
Companies Are Adopting a Controversial Method for Increasing Pay, Leading Some Workers to Quit
One in four companies disclosed that they were losing talent this year because of this tactic.
The Apple Watch Hasn’t Changed Much Since 2018. Its Time Might Be Up.
As cheaper, screen-free competitors like Whoop and Oura gain more wrist share, Apple is considering redesigning its watch.
A data breach at shipping giant Ceva Logistics is rippling across banks, retailers, Steam gamers, and beyond
Companies that rely on Ceva Logistics for shipping their physical goods to customers say their personal data was taken during a recent cyberattack.
Signed up for Klaviyo? Dozens of advertisers may have seen your password
A bug in the tech giant’s website mistakenly shared users’ sign-up information, including personal data and their password, to third-party companies.
He Watched His Dad Struggle to Find Care for His Grandmother. Now He and His Wife Run a Franchise Solving the Same Problem for Families.
Anthony and Angela Coleman turned a hard family experience into a CarePatrol franchise helping other families navigate senior care.
A Man Lived Inside a Billboard Above Sunset Boulevard for 24 Hours. Netflix Paid Him to Do It.
The stunt is a rare marketing play for a company that usually lets its algorithm do the work. But Netflix could use the buzz.
Finding It Harder and Harder to Get a Restaurant Reservation? Some Diners Are Paying for Priority Access.
A boom in dealmaking among reservation apps, credit card companies and membership clubs is reshaping who gets a table and who doesn’t.
The Download: AI agents for science, and the “censorship-industrial complex”
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. AI for science needs reasoning, not just data —Eric Schmidt, the former CEO of Google and the cofounder of Schmidt Sciences, and Suhas Mahesh, who leads the AI for science work…
Discovered Materials is playing AI whack-a-mole to hunt cooler chips
Discovered Materials raised $9 million to fund the hunt for more novel materials to build more efficient chips.