A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Startup success is partially dependent on doing some things well. But it’s also hugely dependent on avoiding the mistakes of entrepreneurs who have failed before you.
JJ Watt, the former Houston Texan and Arizona Cardinal, is the latest of many celebrities and athletes with products in their names at famous franchises.
The quest for growth and knowledge is unending. As a leader, I’ve found invaluable insights and inspiration not in the boardroom, but on the quiet shelves of my bookcase.
Many influencers focus on followers, likes and comments in hopes of monetization; however, those aren’t the most important numbers coinciding with profitability.
Giddy predictions about AI, from its contributions to economic growth to the onset of mass automation, are now as frequent as the release of powerful new generative AI models. The consultancy PwC, for example, predicts that AI could boost global gross domestic product (GDP) 14% by 2030, generating US $15.7 trillion. Forty percent of our…
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. We need to prepare for ‘addictive intelligence’ —By Robert Mahari, a joint JD-PhD candidate at the MIT Media Lab and Harvard Law School whose work focuses on computational law, and Pat Pataranutaporn, a…