Frameworks like Lean Six Sigma and business process management (BPM) first gained traction because they promised clarity in the chaos—a structured way to bring order to messy, sprawling operations. Lean Six Sigma emphasized statistical rigor and quality control; BPM created end-to-end maps of how work should flow across departments. Both offered a repeatable way to…
The other day I idly opened TikTok to find a video of a young woman refinishing an old hollow-bodied electric guitar. It was a montage of close-up shots—looking over her shoulder as she sanded and scraped the wood, peeled away the frets, expertly patched the cracks with filler, and then spray-painted it a radiant purple.…
Calamity can strike any business, whether it’s a natural disaster, a major infrastructure failure or a man-made disaster like a mass shooting or terrorist attack. Your small business can be thrown for a loop by these giant problems — or smaller problems affecting your business can hinder your growth, too. Each of these can spell disaster; you should have a recovery plan for all of them.