Why Great Customer Experience Starts With Inspired Leadership
Leadership and customer service training work together to create a purpose-driven and customer-centered culture and exceptional customer service and customer experience results
Powering next-gen services with AI in regulated industries
Businesses in highly-regulated industries like financial services, insurance, pharmaceuticals, and health care are increasingly turning to AI-powered tools to streamline complex and sensitive tasks. Conversational AI-driven interfaces are helping hospitals to track the location and delivery of a patient’s time-sensitive cancer drugs. Generative AI chatbots are helping insurance customers answer questions and solve problems. And agentic…
Spotify Is Down for Tens of Thousands of Users as Mass Outage Continues. Here’s What We Know.
Spotify says it is aware of the issue and working to resolve it.
OpenAI launches a pair of AI reasoning models, o3 and o4-mini
OpenAI announced on Thursday the launch of o3 and o4-mini, new AI reasoning models designed to pause and work through questions before responding. The company calls o3 its most advanced reasoning model ever, outperforming the company’s previous models on tests measuring math, coding, reasoning, science, and visual understanding capabilities. Meanwhile, o4-mini offers what OpenAI says […]
OpenAI debuts Codex CLI, an open source coding tool for terminals
In a bid to inject AI into more of the programming process, OpenAI is launching Codex CLI, a coding “agent” designed to run locally from terminal software. Announced on Wednesday alongside OpenAI’s newest AI models, o3 and o4-mini, Codex CLI links OpenAI’s models with local code and computing tasks, OpenAI says. Via Codex CLI, OpenAI’s […]
Digital frame maker Aura introduces the Aspen, a $299 frame with more intelligent features
Aura, a digital photo frames company founded by early Twitter employees, is introducing its latest model, Aspen, which adds new technology to the device and its accompanying mobile app. In addition to hosting your digital photos in its 12-inch HD display, the device now also allows you to add captions to your photos when they […]
Two Microsoft Apps People Can’t Stop Talking About—Now Down to $15
Try Microsoft Project or Microsoft Visio at all-time low prices.
JPMorgan Chase Is Now Suing More Customers Who Took Part in the ‘Infinite Money Glitch’ TikTok Trend
JPMorgan says that the trend was check fraud.
Bluesky feed builder Graze raises $1M, rolls out ads
Graze, a startup that lets people build and monetize custom feeds for Bluesky’s social network, has attracted new capital. Pre-seed investors, led by Betaworks and Salesforce Ventures, have invested $1 million in the company’s small team, which is working to give users control over their algorithms and social media experiences. Graze’s software, available via the […]
Apple races to surpass rivals in quest to eliminate carbon pollution
Apple reported on Wednesday that is more than halfway to its 2030 goal.
Kia is pitching Americans an affordable EV sedan with EV4 debut
Kia debuted its 2026 EV4 sedan at the New York International Auto Show on Wednesday, its first global electric sedan and one designed for customers looking for an affordable EV. Whether U.S. customers will gravitate towards a sedan is an open question — and one Kia isn’t necessarily betting on. The company launched sales of […]