A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
The flexibility, speed-of-growth and payoff possibilities of this sector are more robust than ever, but there are also pitfalls to consider: How to know if becoming a franchisor is the right move.
OpenAI is rolling out an advanced AI chatbot that you can talk to. It’s available today—at least for some. The new chatbot represents OpenAI’s push into a new generation of AI-powered voice assistants in the vein of Siri and Alexa, but with far more capabilities to enable more natural, fluent conversations. It is a step…
Digital transformation of public services is not merely a trend; it is a necessity. However, getting a contract can be a challenging task for companies. Why do governments sometimes hesitate to invest in digitalization, and how can businesses overcome this challenge? Let’s figure it out.
Thanks to myriad geopolitical events, today’s business landscape is fraught with uncertainty and one crisis after the next, rendering traditional strategic planning ineffective.
Small business organization, National Write Your Congressman (NWYC), released its Q2 2024 Index measuring how business owners feel about Congress, the 2024 presidential election and the direction of the U.S. economy.
AI offers both opportunities and challenges. Ensuring ethical handling of data, fairness, and user privacy is crucial. This includes transparency, bias detection and user consent.