A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
The U.S. men’s gymnastics team’s first Olympic medal in 16 years was just one pommel horse routine away. Here’s how a gymnastics coach got the best from his athlete when it mattered most.
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. How the US and its allies can rebuild economic security —Edlyn V. Levine is CEO and co-founder of a stealth-mode technology start up and an affiliate at MIT Sloan School of…
A country’s economic security—its ability to generate both national security and economic prosperity—is grounded in it having significant technological capabilities that outpace those of its adversaries and complement those of its allies. Though this is a principle well known throughout history, the move over the last few decades toward globalization and offshoring of technologically advanced…
This story originally appeared in The Algorithm, our weekly newsletter on AI. To get stories like this in your inbox first, sign up here. It’s been another big week in AI. Meta updated its powerful new Llama model, which it’s handing out for free, and OpenAI said it is going to trial an AI-powered online…
Great Clips is the world’s largest salon brand, and leads the industry with technology that makes it easy for franchisees to run their businesses and for customers to find locations and book appointments. They have continued to grow their recognized brand name and reputation for more than 35 years.