I Started a Business With My Childhood Friend Over 15 Years — Here Are The Biggest Pros and Cons
Winning formula or a recipe for disaster?
Pairing live support with accurate AI outputs
A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Elon Musk Says He Will ‘Fight’ Mark Zuckerberg ‘Any Place, Any Time, Any Rules’
Rumors of a cage fight between the two billionaires heated up last summer.
You’ll Never Satisfy Your Customers — or Grow Your Business — Without Doing These 3 Things
Customer feedback can be used to drive sustainable growth. Here are three approaches to how you can move past measurement to drive improvement and ultimately grow your business.
Roundtables: CRISPR Babies—Six years later
Recorded on July 25, 2024 CRISPR Babies: Six years later Speakers: He Jiankui, CRISPR Pioneer, Antonio Regalado, senior editor for biomedicine, and Mat Honan, editor in chief Gene editing can correct or improve the DNA of human embryos, essentially opening the door to “technological evolution” of our species. But in 2018, a premature attempt to…
A new tool for copyright holders can show if their work is in AI training data
Since the beginning of the generative AI boom, content creators have argued that their work has been scraped into AI models without their consent. But until now, it has been difficult to know whether specific text has actually been used in a training data set. Now they have a new way to prove it: “copyright…
From Crisis to Control — How to Lead Effectively in High-Stress Scenarios
From the eye of the storm to the heart of leadership: How BELFOR’s Sheldon Yellen’s approach to the disaster recovery industry is revolutionizing resilience in business.
Southwest Airlines Is Switching Up Its Boarding Policy and Assigning Seats for the First Time Ever
The airline, known for its unique open seating model, will assign seats for the first time in company history.
5 Lessons Nonprofit Leaders Can Learn from Big Tech
Nonprofits can do more good by adopting a few key lessons from tech companies — like focusing on efficiency and using data for strategic decision-making.
Amp up Productivity with MS Office 2021 for Just $60
Unlock the full potential of your business with a lifetime license to the suite of beloved apps.
3 Reasons Why Your Business Should Start Digitizing Payments
Customers will continue to demand more digital payment options and expect convenience, security and simplicity — and businesses will need to adapt or struggle.