A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Are you ready to launch your first paid product but feeling nervous? Don’t worry — starting small with the right type of product is the secret to success. Read on to learn how to outline clear benefits, value price, leverage social media marketing and deliver excellent customer experience.
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Google DeepMind’s new AI systems can now solve complex math problems AI models can easily generate essays and other types of text. However, they’re nowhere near as good at solving math problems, which…
This article first appeared in The Checkup, MIT Technology Review’s weekly biotech newsletter. To receive it in your inbox every Thursday, and read articles like this first, sign up here. What does the genome do? You might have heard that it is a blueprint for an organism. Or that it’s a bit like a recipe. But building an…