A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
By the time I hit mid-life, some of my bad habits were becoming a risk to my long-term business goals — and my health. Here’s how I was able to change them.
College may not guarantee success or a job in your chosen field, but it might be the ideal place for your child to learn independence — a trait necessary for success.
Investor relationships are crucial in most businesses, but navigating them is no walk in the park. These insider tips from a former founder and current venture capitalist reveal how entrepreneurs can tap into the investor mindset and masterfully manage investor relations.
In the wake of Greece’s decision to introduce 6-day working weeks, questions are floating around regarding its true impact on worker productivity and output.
If the last five years have taught businesses with complex supply chains anything, it is that resilience is crucial. In the first three months of the covid-19 pandemic, for example, supply-chain leader Amazon grew its business 44%. Its investments in supply chain resilience allowed it to deliver when its competitors could not, says Sanjeev Maddila,…
Many employees think they need to have a formal title to take the lead on a project and don’t believe they possess what it takes to be tapped for that management spot. Here’s how to change that.