A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Hyperice’s Gilad Jacobs has spearheaded the recovery revolution, expanding the use of his late mother’s innovative compression invention for patients, athletes, and everyday citizens.
As impact investors, we have an obligation to see beyond short-term profits. Measuring meaningful impact extends outside the walls of any particular investment in a portfolio.
This article explores the distinction between being a boss and being a leader, outlining ten key habits that transform mere management into true leadership.