Here’s Why We Walked Away From Half of Our Customers — and How It Actually Helped Us Grow
Learn why my co-founder and I chose to walk away from half of our customers to achieve focused growth.
Pairing live support with accurate AI outputs
A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
3 things that didn’t make the 10 Breakthrough Technologies of 2025 list
Next month, MIT Technology Review will unveil the 2025 list of 10 Breakthrough Technologies. Every year, our newsroom looks across the fields we cover for technologies that are having a true breakthrough moment. This annual package highlights the technologies that we think matter most right now. We define ‘breakthrough’ in a few ways—perhaps there’s been…
Donating embryos for research is surprisingly complex
This article first appeared in The Checkup, MIT Technology Review’s weekly biotech newsletter. To receive it in your inbox every Thursday, and read articles like this first, sign up here. There’s a new film about IVF out on Netflix. And “everyone in the field [of reproductive medicine] has watched it,” according to one embryologist I spoke to recently.…
What China’s critical mineral ban means for the US
MIT Technology Review Explains: Let our writers untangle the complex, messy world of technology to help you understand what’s coming next. You can read more from the series here. This week, China banned exports of several critical minerals to the US, marking the latest move in an escalating series of tit-for-tat trade restrictions between the…
This 28-Year-Old Entrepreneur With Down Syndrome Runs the World’s Largest Sock Company. Here’s How He Started It.
The eight-year-old company recently hit a record number of orders.
Another ’30 Under 30′ Recipient Was Arrested For Fraud—And She’s Not the Only One. Here Are 6 Other Former Honorees Who Turned Out to Be Felons.
From promising prodigies to notorious felons, these are the most infamous former “30 Under 30” honorees who went from celebrated entrepreneurs to convicted criminals.
‘I Expect More’: Here’s Why Some Fans Are ‘Disappointed’ With Taylor Swift’s $40 Eras Tour Book
They’re even calling it “The Errors Tour Book.”
Who Shapes a Brand — The Leader or the Audience? Here’s What Really Determines Success.
Great brands thrive at the crossroads of leadership vision and audience engagement, balancing strategic direction with real-time feedback to stay authentic, relevant and trusted.
How to Build a Winning Marketing Strategy That Sets Your Startup Apart
This guide outlines key strategies for startups to craft compelling narratives and effective marketing plans to overcome challenges and achieve long-term success.
How to Eliminate Unnecessary Tasks and Focus on What Really Matters
Hack away at the unessential and reclaim your time.