For all the data that AI systems continually amass and analyze, enterprise AI agents often suffer from a curious shortcoming: a lack of knowledge. More than data, knowledge is the understanding of what the data means in the context of individual organizations. AI agents need this understanding to reason about situations, make decisions, and ultimately…
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David Bowie’s song “Five Years,” which Meta used in a supposedly inspiring advertisement, is about humans learning that they have five years left to live before the apocalypse.
The gap is not technical — it is experiential, built through reps of educating imperfect systems on how your business actually works, and it compounds every week you wait.