A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
The US Department of Defense has invested $2.4 million over two years in deepfake detection technology from a startup called Hive AI. It’s the first contract of its kind for the DOD’s Defense Innovation Unit, which accelerates the adoption of new technologies for the US defense sector. Hive AI’s models are capable of detecting AI-generated…
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. OpenAI’s new defense contract completes its military pivot At the start of 2024, OpenAI’s rules for how armed forces might use its AI models were unambiguous: it prohibited anyone from using them for…
This article is from The Spark, MIT Technology Review’s weekly climate newsletter. To receive it in your inbox every Wednesday, sign up here. Last week, we celebrated Thanksgiving here in the US, and I had hearty helpings of ham and turkey alongside my mashed potatoes and green bean casserole. Meat is often the star on…