A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Google DeepMind has unveiled an AI model that’s better at predicting the weather than the current best systems. The new model, dubbed GenCast, is published in Nature today. This is the second AI weather model that Google has launched in just the past few months. In July, it published details of NeuralGCM, a model that…
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. How the Ukraine-Russia war is reshaping the tech sector in Eastern Europe It might have been hard a few years ago to imagine soldiers heading to battle on oversized toys made by a…
At first glance, the Mosphera scooter may look normal—just comically oversized. It’s like the monster truck of scooters, with a footplate seven inches off the ground that’s wide enough to stand on with your feet slightly apart—which you have to do to keep your balance, because when you flip the accelerator with a thumb, it…