The First 30 Seconds of Customer Contact Have a Bigger Impact on Revenue Than Most Leaders Realize. Here’s Why.
Discover why the first moments of customer contact can have an outsized impact on trust, conversions and business growth.
The Download: investigating deaths at the US border’s “virtual wall”
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. The US spent billions on border surveillance. Why can’t it catch people before they die? When José Morales Bernal crossed the border into the US in April 2024, the day before…
Comcast Paid $23 Billion for NBCUniversal. Now It’s Spinning It Off Because the Strategy ‘Was Not Working.’
The spinoff announcement sent Comcast’s stock up 23% — and may have turned NBCUniversal into a takeover target.
The President of a $159 Billion Startup Says College Students Should Use This Strategy to Stand Out in a Competitive Job Market
He says the strategy is “not that hard” to enact.
In major privacy win, Supreme Court rules geofence warrants are protected by privacy rights
The Supreme Court’s decision to limit geofence warrants is a win for privacy advocates, who called their use unconstitutional but sought an outright ban.
WhatsApp now lets you reserve usernames
WhatsApp username can be between 3 to 35 characters length
WhatsApp not lets you reserve usernames
WhatsApp username can be between 3 to 40 characters length
Agent confidence on the technical frontier
Enterprise investment in AI is booming. Gartner is calling 2026 an “inflection year” for organizations to align their AI projects with strategic business objectives. As the pressure to prove ROI mounts, executives and technology leaders are looking to agentic AI to drive the measurable financial outcomes their businesses seek. A prime opportunity for AI agents…
Rocket Lab continues buying spree by acquiring satellite company Iridium
The all-stock deal values Iridium at $8 billion, and gives Rocket Lab even more firepower to compete against Amazon and SpaceX.
Ford Tried to Fix Its Quality Problems With AI. It Didn’t Work. So They Brought Back a Squad of Human ‘Gray Beards.’
The automaker leaned on AI to solve its quality woes and got worse results. So it rehired 350 veteran engineers.
This Startup Is Challenging Waymo and Tesla With Its ‘Off-the-Shelf’ Self-Driving Technology
While Tesla and Waymo are building self-driving cars for themselves, Wayve wants to sell its AI to everyone else.