December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Stress test

June 25, 2024
Elizabeth Sajdel-Sulkowska was just three months old when Nazi soldiers set fire to her family’s home in the midst of the Warsaw Uprising of August 1944, as the Polish resistance attempted to seize control of the city from the Germans. When that revolt ultimately failed, the city was razed, and there was no time to…

Depression is different for women. One-size-fits-all drugs aren’t helping.

June 25, 2024
The trauma of an accident, an assault, abuse, or even simply losing someone we love can have long-term effects. For some, it can trigger mental illnesses. But what if, in the hours after the experience, you could take a pill that made you less likely to fall ill? And what if there were such a…

Fighting fatphobia

June 25, 2024
“I felt too fat to be a feminist in public.” The startling admission appears in the opening paragraph of Kate Manne’s new book, Unshrinking: How to Face Fatphobia. With that single frank and sobering sentence, Manne, an associate professor of philosophy at Cornell, captures the pervasiveness of anti-fat bias—and its stifling impact.   Manne had…

SuperLimbs for astronauts

June 25, 2024
It’s hard not to laugh at NASA’s blooper reel of astronauts falling and bouncing in slow motion on the moon. But coping with inertia where gravity is one-sixth that of Earth is no laughing matter when you’re wearing a constricting space suit and need to finish an exhausting task. So mechanical engineering professor Harry Asada…

Artificial reefs could protect coastlines and marine life

June 25, 2024
In tropical waters, coral reefs shelter marine life and buffer islands from stormy seas—but these natural structures are threatened by the effects of climate change, which is also multiplying the extreme weather events that leave coastal communities vulnerable to flooding and erosion.  An MIT team now hopes to fortify coastlines with “architected” reefs—sustainable offshore structures…

ChatGPT for Mac is now available to all

June 25, 2024

You can now more easily use ChatGPT on your Mac computer. OpenAI’s popular AI chatbot is available to all macOS users, the company announced on Tuesday. The app was first announced ahead of Apple’s Worldwide Developer Conference (WWDC) in June, where the companies jointly announced integrations between OpenAI’s chatbot and Apple’s operating systems for iPhone, […]

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VW to invest up to $5B into Rivian in software deal

June 25, 2024

VW Group invest $1 billion into EV startup Rivian as part of a software development deal that could expand to as much as $5 billion. The deal, which was announced Tuesday afternoon, sent Rivian’s shares up more than 36% in after-hours trading. The two companies will create a joint venture focused on next-generation electrical architecture […]

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